Stone Peak
FAQ
Frequently Asked Questions
Orders
When will my order ship?
Most orders are processed within 1–3 business days.
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Sauna Tents: Delivered in 7–10 business days.
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Premium Saunas, Cold Plunges & Hot Tubs: Typically delivered within 3–5 weeks as they are made to order.
You'll receive a shipping confirmation and tracking information once your order has shipped.
Can I cancel my order?
Orders may be canceled before they enter production or ship. If your order has already shipped or production has begun for a made-to-order product, cancellation may not be possible.
Please contact us as soon as possible if you need to make changes.
Shipping
Do you ship throughout the United States?
Yes. We currently ship throughout the continental United States.
If you're located in Alaska, Hawaii, or another U.S. territory, please contact us before placing your order to confirm shipping availability.
Do you offer White Glove Delivery?
Select premium products may qualify for White Glove Delivery depending on the product and your location. If available, this option will be shown during checkout or confirmed after your order is placed.
Will I receive tracking information?
Yes. Once your order ships, you'll receive an email with tracking information.
For made-to-order products, tracking may not become available until production has been completed and the shipment is picked up by the freight carrier.
Warranty
Do your products include a warranty?
Yes. Most Stone Peak products are backed by a 2-Year Limited Warranty covering manufacturing defects under normal residential use.
Do you offer replacement parts?
Yes. Many of our products include complimentary replacement parts during the first year if a covered component experiences a manufacturing defect.
Coverage may vary by product.
Returns
What is your return policy?
Eligible unused products may be returned within 30 days of delivery in their original condition and packaging.
Please see our Return & Warranty Policy for complete details.
My order arrived damaged. What should I do?
Inspect your order upon delivery.
If your item arrives damaged, contact us within 48 hours and include:
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Your order number
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Photos of the product
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Photos of the packaging
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A description of the issue
We'll work quickly to resolve the problem.
Products
Are your premium saunas and cold plunges made to order?
Yes. Many of our premium wellness products are built to order to ensure exceptional craftsmanship and quality before shipping.
Can your products be used outdoors?
This depends on the model. Product pages will specify whether the product is designed for indoor or outdoor use.
Is assembly required?
Some products require partial assembly. Assembly requirements vary by model and are outlined in the product description or included instruction manual.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as additional payment methods available at checkout.
Is financing available?
If financing options are available, they will be displayed during checkout through our payment partners.
Support
How can I contact Stone Peak?
Our customer support team is available by email during business hours and aims to respond within 1 business day.
If you're contacting us about an order, please include your order number to help us assist you more quickly.
Still have questions?
We're always happy to help. If you can't find the answer you're looking for, please reach out through our Contact page, and our team will get back to you as soon as possible.