Return & Warranty Policy

Last Updated: July 23, 2026

At Stone Peak, we stand behind the quality of every product we sell. Our goal is to ensure you have a smooth purchasing experience and complete confidence in your investment.

Returns

We accept returns on eligible products within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.

• All original packaging, accessories, manuals, and included components must be returned.

• Proof of purchase is required.

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be issued to your original payment method.

Non-Returnable Items

The following are generally not eligible for return unless they arrive damaged or defective:

• Products that have been used or installed.

• Items damaged due to misuse, neglect, or improper installation.

• Custom or personalized products.

• Clearance or final sale items (if applicable).

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery with:

• Your order number

• Photos of the product

• Photos of the packaging

• A brief description of the issue

We'll work quickly to resolve the issue through a replacement, repair, or refund when appropriate.

Warranty

Most Stone Peak products include a 2-Year Limited Warranty covering manufacturing defects under normal residential use.

Our warranty covers defects in materials and workmanship but does not cover:

• Normal wear and tear

• Cosmetic damage

• Damage caused by misuse, accidents, improper installation, or unauthorized modifications

• Commercial use unless otherwise stated

First-Year Replacement Parts

Many of our products include complimentary replacement parts during the first year of ownership if a covered component fails due to a manufacturing defect.

Availability of free replacement parts varies by product. Please refer to your product listing or contact our support team for details regarding your specific model.

Warranty Claims

To submit a warranty claim, please provide:

• Your order number

• Photos or videos showing the issue

• A brief description of the problem

Our support team will review your claim and determine the appropriate resolution, which may include replacement parts, product repair, or product replacement.

Return Shipping

If a return is due to our error or a verified warranty issue, we will provide return shipping instructions where applicable.

For returns due to a change of mind or other non-defect reasons, customers may be responsible for return shipping costs unless otherwise required by law.

Refund Processing

Approved refunds are typically processed within 5–10 business days after the returned item has been inspected. Your financial institution may require additional time before the refund appears in your account.

Need Help?

If you have any questions regarding returns or warranty coverage, please contact our customer support team before returning your product. We're here to help make the process as simple and hassle-free as possible.