Shipping Policy

Last Updated: July 23, 2026

At Stone Peak, we partner with trusted manufacturers and logistics providers to deliver premium wellness products directly to your home. Delivery times vary depending on the product you purchase.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Once your order has been processed and shipped, you'll receive a shipping confirmation email with tracking information (when available).

Estimated Delivery Times

Sauna Tents

Our portable sauna tents are stocked and ready to ship.

Estimated Delivery: 7–10 business days

Premium Saunas, Cold Plunges & Hot Tubs

Our luxury saunas, cold plunges, and hot tubs are made to order to ensure the highest level of craftsmanship and quality.

Estimated Delivery: 3–5 weeks

Production and transit times may vary slightly depending on product configuration, destination, and seasonal demand.

White Glove Delivery

Select premium products may qualify for White Glove Delivery services depending on the manufacturer and delivery location.

If White Glove Delivery is available for your order, it will be clearly indicated during checkout or confirmed by our support team after purchase.

Shipping Areas

We currently ship throughout the continental United States.

For shipping to Alaska, Hawaii, U.S. territories, or international destinations, please contact our support team before placing your order to confirm availability and obtain a shipping quote.

Order Tracking

Once your order ships, you'll receive tracking information via email. Some made-to-order products may not receive tracking until they have completed production and are ready for freight pickup.

Freight Deliveries

Larger products such as outdoor saunas, cold plunges, and hot tubs are delivered via freight carrier.

The carrier may contact you to schedule a convenient delivery appointment. Please ensure someone is available to receive and inspect the shipment upon arrival.

Shipping Delays

While we work hard to deliver every order on time, delivery estimates are not guaranteed.

Occasionally, delays may occur due to:

• High seasonal demand

• Manufacturing schedules

• Carrier delays

• Weather conditions

• Customs or port congestion (where applicable)

• Other circumstances beyond our reasonable control

We appreciate your patience and will keep you informed if significant delays occur.

Damaged Shipments

Please inspect your order immediately upon delivery.

If your package arrives damaged, notify us within 48 hours and include:

• Your order number

• Photos of the product

• Photos of the packaging

• A description of the damage

We'll work quickly with the carrier and manufacturer to resolve the issue.

Questions

If you have any questions regarding shipping, delivery times, or freight services, our customer support team is happy to assist before or after your purchase.